Frequently Asked Questions

Q. What is a waitlist and how does the waitlist work?
A. The order waitlist was created in order to provide a bit of organization to my chaos. It is a way for you to add your name to be contacted for an order when I'm able to take it on, and a way for me to enjoy the process and not get overwhelmed. Once you fill out your name on my waitlist page, your name goes into a queue. I will contact you once I reach your name in the queue at which time we can confirm your order details and payment is due.

Q. What is your turnaround time?
A. From the date of order confirmation it takes approximately 3-4 weeks to complete your order.

Q. What type of wood do you use?
A. Depending on the product, I use baltic birch ply, MDF, pine or poplar. For puzzles I use a variety of hardwoods.

Q. Do you deliver or ship?
A. At this time, I do not. Local pick up only, in Nobleton, Ontario. If you aren't local to me, I can refer you to other makers that do ship or may be local to you.

Q. How do I hang my sign?
A. For heavy signs french cleat hangers work best. For lighter signs, sawtooth hangers or d-rings work best. For word cutouts, either d-ring hangers or 3M Command strips. Alternatively, for cutouts you can place small nails in your wall in inconspicuous places to hang it from.