Frequently Asked Questions

Q. What is a waitlist and how does the waitlist work?
 

A. The order waitlist was created in order to provide a bit of organization to my chaos. Working in batches got to be overwhelming and was taking longer than I liked so the waitlist was born. It is a way for you to add your name to be contacted for an order, and a way for me to enjoy the process and not be stressed out! Once you fill out your name on my waitlist page, your name goes into a queue. I will contact you once I reach your name in the queue at which time we can confirm your order details and payment is due.

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Q. What is your turnaround time?

A. From the date of order confirmation it takes approximately 2-3 weeks to complete your order.

Q. What type of wood do you use?

A. Depending on the product, I use baltic birch ply, MDF, pine or poplar. For puzzles I use a variety of hardwoods.

Q. Do you deliver or ship?

A. At this time, I do not. Local pick up only, in Nobleton, Ontario. If you aren't local to me, I can refer you to other makers that do ship or may be local to you.

Q. How to I hang my sign?

A. For heavy signs french cleat hangers work best. For lighter signs, sawtooth hangers or d-rings work best. For word cutouts, either d-ring hangers or 3M Command strips. Alternatively, for cutouts you can place small nails in your wall in inconspicuous places to hang it from.